Privacy Policy

Introduction

PRIME Renovations ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, and safeguard your information when you visit our website at primerenovationsmd.com, submit our contact form, communicate with us by phone, email, or text message, or otherwise interact with our services.

Information We Collect

We may collect the following personal information when you interact with us:

• Name (first and last)
• Email address
• Phone number
• Mailing address
• Project details and preferences you share with us

We collect this information when you submit our online contact form, call our office, or otherwise provide it to us during the course of a project inquiry or engagement.

How We Use Your Information

We use the information we collect to respond to your inquiries, provide estimates and project updates, communicate with you about our services (including via SMS/text messaging if you have opted in), improve our website and services, and comply with applicable laws.

SMS/Text Messaging Terms

By providing your phone number and consenting to receive text messages from PRIME Renovations — whether through our website contact form, verbally during a phone call, or in person — you agree to the following terms:

Opt-In / How to Subscribe

You may opt in to receive SMS/text messages from PRIME Renovations by checking the SMS consent box on our website contact form at primerenovationsmd.com/contact, or by providing verbal consent when speaking with a member of our team by phone or in person. By opting in, you consent to receive text messages from PRIME Renovations at the phone number you provide.

Types of Messages

Messages may include appointment reminders, project updates, estimates, scheduling confirmations, and promotional offers related to our renovation services.

Message Frequency

Message frequency varies. You may receive up to 10 messages per month depending on active project status and communications. Recurring messages may be sent.

Message and Data Rates

Message and data rates may apply. Your carrier's standard messaging and data rates will apply to any messages you send or receive. PRIME Renovations is not responsible for any charges from your mobile carrier.

How to Opt Out (STOP)

You can opt out of receiving text messages at any time by replying STOP to any message you receive from us. After you send STOP, you will receive a one-time confirmation message, and no further messages will be sent unless you re-subscribe. You may also contact us directly at (443) 304-7548 or info@primerenovationsmd.com to request removal from our messaging list.

How to Get Help (HELP)

For help or questions about our text messaging program, reply HELP to any message you receive from us, or contact us directly at (443) 304-7548 or info@primerenovationsmd.com.

Carrier Compatibility

Carriers are not liable for delayed or undelivered messages. SMS messaging may not be available on all carriers or in all areas.

Information Sharing

We do not sell, rent, or trade your personal information to third parties. We may share your information with trusted service providers who assist us in operating our business (such as our website hosting provider or CRM platform), but only to the extent necessary for them to provide their services. We may also disclose information if required by law or to protect our rights.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Cookies and Website Analytics

Our website may use cookies and similar technologies to improve your browsing experience and analyze site traffic. You can control cookie settings through your browser preferences.

Your Rights

You have the right to request access to the personal information we hold about you, request correction of inaccurate information, request deletion of your information (subject to legal obligations), and opt out of marketing communications at any time.

Children's Privacy

Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

PRIME Renovations
2833 Smith Ave, Suite 428
Baltimore, MD 21215
Phone: (443) 304-7548
Email: info@primerenovationsmd.com